Compare the whole workflow
Paper needs printing and replenishment. Digital needs working enrolment, a clear reward and trained staff. Compare more than the cost of the card itself. Use your own volumes, costs and required features when estimating the work involved.
Run a small practical test
Test an eligible visit from receiving the card through to reward redemption. Watch whether customers can find it again and staff can complete the process independently. Record questions and drop-offs rather than treating a short trial as proof of increased revenue.
When does GuestGravity fit?
GuestGravity is an option if you want Wallet passes with a team workflow, potentially alongside a website or digital menu. Check current plans, required staff access and programme rules. Paper may still suit customers who prefer not to use a Wallet.
Compare the two approaches
| Decision | Paper card | Wallet card |
|---|---|---|
| Issuing | Hand over a printed card | Open enrolment and save the pass |
| Stamping | Mark the card physically | Staff scan QR and confirm |
| Next visit | Customer brings the paper card | Customer opens their saved Wallet pass |
| Costs to compare | Printing, replacement and staff time | Software, setup and staff time |
| Requirements | Available card and stamp | Compatible device and configured programme |
Common questions
Is a digital stamp card always better?
No. It fits when customers use Wallet and staff can operate the process reliably. A simple experience and participation matter more than format alone.
How should I compare costs?
Include printing or software, setup, replacements and staff time using your own volumes. Compare the same period and the same required scope.
Can I switch from paper to a Wallet card?
Agree a clear transition rule for existing stamps and explain it before launching. Do not assume old paper stamps transfer automatically.
What is the difference between NFC and Wallet?
An NFC card can open a link. A Wallet card is saved on the customer’s device and displays programme progress. NFC stamping is a separate technical integration.
