Reconnect after seven or fourteen days
An inactivity period can be configured since the last recorded visit, for example seven or fourteen days. The message, activation and delivery service are set up for your programme. This is a trigger-based return journey, not an assumed endless weekly broadcast.
Be relevant near your premises
A supported Wallet can surface a pass near a relevant location. Behaviour depends on the Wallet, device settings and location permissions. On Apple Wallet, location-based pass relevance is distinct from an actively delivered push message.
Use a meaningful reason to return
Give customers a specific reason: an available reward, their next eligible stamp or a relevant offer. GuestGravity helps agree the message and rhythm and tests the configured workflow.
Common questions
Can I plan a reminder after one week?
An inactivity period such as seven days can be configured. Activation and delivery are checked for the actual programme.
Does every passer-by automatically receive a push?
No. Customers need a saved supported pass and suitable settings. The Wallet controls location-aware visibility and notifications.
Do Apple and Google work identically?
No. Wallet providers have different features and rules. GuestGravity checks the intended workflow for your passes.
Can you plan a return-visit campaign?
Yes. GuestGravity helps connect the reason, message and setup for your loyalty programme.
Sources & context
Product workflows: GuestGravity. Platform information: the primary sources below. Editorial team: GuestGravity, 26 October 2026.
